Support and Product Maintenance
TODAY Systems, Inc. provides customers using BuildProfessional and OCS comprehensive product maintenance and support services. Please contact TODAY Systems or your application reseller to find out if you are covered under a support agreement. The following services are provided only to customers covered under a maintenance and support agreement. To enter into a support and maintenance agreement please e-mail sales at todaysystems.com or call your local reseller. Previous BuildPro or Today versions will be supported as outlines in the Maintenance and Support Agreement.
A variety of support services are provided to help you make the most of TODAY Systems product installation. Most of the services are relevant both to application developers and end-users. Please note that not all services are available in all countries.
Support Resources Available
Technical Bulletins. Periodic technical bulletins explain complex product features, workarounds for product limitations, and examples of integrating third party technology and addition information not available in online or printed documentation.
Product Sites. The product sites provides examples and techniques on using your product. The sites includes sample application code, screens shots of real life applications and examples integrating third party technologies. Users can also submit their own ideas and interact with in-house developers.
Product Download. Web accounts are available to resellers and qualifying end-users.
- Product Assistance. Log a Support Request using our Today Systems Support Request form for specific problems or questions relating to the product that you use. Each Support Request is uniquely logged and registered to your account. For all correspondence relating to a specific Support Request, it is important to attach the Support Request Number.